Essential Responsibilities

• Lead & coordinate investigations on customer escapes, closing the communication loop with relevant customer contacts to update on Containment Actions, Root Cause Analysis, and Corrective and Preventive action plans, by providing a full Investigation Report.
• Coordinate with Quality team and relevant functional leaders to finalize/review Root Cause Analysis and Corrective and Preventive action plans. Monitor and drive closure of outstanding actions arising from various investigations & surveillance activities.
• Cell Quality focal for operational issues surrounding Cost of Quality, process FTY or process failures. Provide Quality guidance to approved personnel, shop processes and operations in assigned Cells.
• Conduct Competency Assessment for qualified candidates to be established as Certifying Staff or Approved Mechanic.
• Perform general and scheduled Surveillance of operations areas and processes.
• Lead process observations and improvement action. Initiate and coordinate pFMEA events and follow through with various stake holders on risks mitigation actions. Finalize process changes or improvement through a FAI event.
• Conduct Quality Trainings / Flow downs / Briefing as scheduled or arising from any Quality event.
• Review Regulatory Airworthiness Directives received from Technical Publication and attend or support AD Review Board. Update AD check list for Certifying Staff.

Qualifications/Requirements

• Degree in Engineering/Operations Management or other related technical fields.
• Minimum 3 years’ experience in Quality or Engineering role in aviation, automotive, manufacturing or other relevant field.
• Trained/Certified or practical knowledge of RCCA, PFMEA/FAI procedures and discipline.
• In-depth technical knowledge of Aviation Regulations and quality practices.

Desired Characteristics



• Green Belt Certified and practical knowledge of MSA/CpK
• Strong oral and written communication skills. Demonstrated ability to analyze and resolve problems. Ability to document, plan and execute programs. Established project management skills.
• Able to work independently and able to provide technical and quality guidance to Quality team members.
• Basic knowledge of MRO Operations and MRO SAP.
• Able to work independently with minimum supervision.
• Humble: respectful, receptive, agile, eager to learn
• Transparent: shares critical information, speaks with candor, contributes constructively
• Focused: quick learner, strategically prioritizes work, committed 
• Leadership ability: strong communicator, decision-maker, collaborative
• Problem solver: analytical-minded, challenges existing processes, critical thinker